This Privacy Statement applies to customer personal information collected or used by NSOC360 or its affiliates or subsidiaries. NSOC360 appreciates the interest you have shown in our company and our products and services by visiting our website www.nsoc360.com or related communication channels, including but not limited to our social media and/or channels and blogs (collectively “NSOC360 Pages”). This Privacy Statement applies to all personal information that NSOC360 collects during your interactions with NSOC360, such as when you visit our websites, use products or services offered by NSOC360, purchase NSOC360 products and services, subscribe to newsletters, contact customer service or support service, and so on.
NSOC360 respects your privacy and declares that it will treat your personal data confidentially. The personal data of customers, visitors and partners are treated and secured with the utmost care.
NSOC360 will only process your personal data in accordance with applicable legislation.
This includes, but is not limited to, all online and offline data collections of all types of personal data.
Your personal data
NSOC360 records data as part of our services. This is the case when you enter into an agreement with us, subscribe to our newsletter, visit one of our events, follow a training course with us, use our (interactive) services, indicate your interest or express your interest in another way. or otherwise has contact with NSOC360.
NSOC360 uses the personal data you provide for the implementation and handling of the relevant agreement, for its other services and internal business operations, and to provide you with the best possible advice about products and services. To the extent that this does not result from the law or from obligations that NSOC360 has entered into towards you, no personal data will be provided to third parties without your permission.
We ask you to share your personal data with us for the following purposes, but not limited to:
- Purchase NSOC360 products and services online;
- Activate or register certain products and services or extend functionality;
- Request information about NSOC360 products and services;
- Participate in NSOC360 online communities, including our social media channels/pages and blogs;
- Save your preferences for future interactions and communications from NSOC360;
- Help us develop products and services and campaigns specifically aimed at you, optimize our customer service and continue to improve our websites.
- Help us improve products and services, and allow NSOC360 to continue to inform or involve you in testing new products and services;
- Solve customer problems and/or problems with products and services;
When dealing with NSOC360 on behalf of a business partner, we ask you to provide us with personal data for the following purposes, among others:
- Maintaining customer relationships
- Facilitating access to information
- Improving communication
- Implementing security programs
- Facilitating that NSOC360 can participate in certification programs
- Answering questions or resolving product or service complaints, as well as informing about their status
- Conducting a satisfaction survey after the question has been answered or resolved
- Registration of licenses
In general, we only process your personal data for the purposes we have told you. When we use your data for other (closely related) purposes, additional data protection measures are implemented if required by law.
Click behavior and website visit data:
On our website, your IP address and data that a visitor’s browser sends are registered and used for statistical analyzes of visiting and clicking behavior on our website. This allows us to improve the user experience of the website.
The types of personal data we may collect:
When you interact with NSOC360, for example by registering on the information page, we may ask for or receive certain information from you, such as:
- Your name;
- Your email address;
- Your postal address;
- Your phone number;
- Your gender.
In addition, we may collect personal data via cookies or similar techniques, including but not limited to:
- Your IP address;
- Your cookie ID;
- Your web browser;
- Your location;
- The web pages you visit on our websites.
When you deal with NSOC360 on behalf of a business partner, we may collect the following personal data:
- Your name
- Your email address
- Your phone number
- Your IP address
- Your business address
- Name and address of the company you work for
- Personal data that apply in the context of the business relationship; for example related malfunctions or notifications.
Different ways we collect your personal information
You may share your personal information with NSOC360 in multiple ways, including but not limited to:
- Your communications with NSOC360 about a product or service, for example, questions you have asked us or requests you have made;
- Contact one of the NSOC360 Customer Support Center employees by email, telephone, or app or in writing;
- Order a product or service;
- Subscribe to an NSOC360 newsletter;
- Social listening: NSOC360 may search the Internet for relevant and public content in order to improve its products or services, solve customer problems, and provide targeted marketing.
When you deal with NSOC360 on behalf of a business partner, we process your personal data for the following purposes:
- Providing services by NSOC360
- Communicating with NSOC360
- Developing partnerships
- Granting you access to NSOC360 facilities or systems
- Participating in trade fairs, events or promotions
- Voluntarily participating in tests or surveys
- Call Recording: NSOC360 may record telephone calls with you for training, quality improvement and compliance reasons
To share your personal information with others:
We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law.
For example, NSOC360 may sell you a product or provide a service in collaboration with another company (business partner). We will then inform you of this relationship and let you know the names of these companies before we use your data for joint marketing purposes.
If your consent is required by law or we believe your consent is appropriate depending on the circumstances, we will obtain your consent before sharing your personal information.
The agreements with our business partners limit the purposes for which your personal information may be used and disclosed and require that your personal information be adequately monitored.
NSOC360 will only disclose personal data in accordance with this privacy statement and/or if required by law.
You have the right to submit a request to us for access, correction and/or deletion of the personal data that we process about you. You also have the right to request us to limit the processing of your personal data and to object to the processing of your personal data.
As a data subject, you also have the right to request the personal data that you provide to NSOC360 provided by our Privacy Officer by email, so that you can provide these personal data to another controller if desired.
We want to get to know you better to serve you better, but we also respect the choices you make regarding the use of your personal data.
Your personal data may be transferred from your country to other NSOC360 offices or partners. If required by law, we will ask you for your prior approval before transferring your personal data outside your region.
If you do not want us to send you personal information, you can let us know by checking the link in the information where you indicate that you no longer wish to receive information.
If required by law, we will ask you for permission to process your personal data. For example, we only send you newsletters if you have subscribed to them and we first ask your permission before we use advanced profiling techniques.
Please note that NSOC360 does not currently use a technical solution that allows us to respond to the ‘Tell websites not to be tracked’ setting in your browser. You can always set your preferences for cookies in your browser. You can accept all or certain cookies. If you disable our cookies in your browser, certain parts of our website(s) may no longer work. For example, you will no longer be able to register or make online purchases.
More information about changing the cookie settings in your browser can be found in the following list:
Links to other websites:
When you browse the NSOC360 websites, you may find links to other websites for your convenience and information. These websites may not be operated by NSOC360 and may have their own privacy statement or policy. We strongly recommend that you read these so that you understand how your personal data is used in relation to these sites. We are not responsible for the content of sites that are not owned or controlled by NSOC360, nor for the use or privacy policies of those sites.
NSOC360 can store your personal data in a cloud. This means that your personal data may be processed and stored by a cloud service provider at various locations around the world on behalf of NSOC360. NSOC360 has implemented organizational and contractual measures to protect your personal data and impose security and privacy requirements on our cloud service providers, including the requirement that your personal data be processed only for the purposes stated above.
How we protect your personal information:
We recognize our responsibility for protecting the personal data you entrust to us against loss, misuse or unauthorized access. NSOC360 uses advanced and various security technologies and organizational procedures to protect your personal data. For example, we apply access control, use firewalls and secure servers, EDR, and encrypt certain sensitive data.
Changes to this privacy statement:
The NSOC360 services are constantly evolving and the form and nature of these services may change from time to time without prior notice to you. We therefore reserve the right to change or supplement this privacy statement from time to time and will post any revised versions on our websites.
We will post a prominent notice on our privacy statement page to inform you of significant changes to this privacy statement, and you will be able to compare against previously released versions. We recommend that you regularly review the latest version.
The new privacy statement will take effect after placement. If you do not agree with the amended statement, please consider ceasing use of the NSOC360 pages. By continuing to access or use our Services after the changes become effective, you agree to the revised Privacy Statement.
More information about the aforementioned guarantees taken by NSOC360, or a copy of the measures, can be obtained by the person concerned by contacting NSOC360 in writing by email.
For questions about this privacy statement and the processing that NSOC360 you can contact us using the details below.
You can submit a request for access, correction and/or deletion, or restriction and objection in writing by email submit. You can make a request for data portability by submitting it via the same email and contact person. With these requests we may ask you for identification.
2516 EH The Hague
Attn: Privacy Officer; about the subject.
If you have a complaint about the processing of your personal data by NSOC360, please contact us via the above contact details to submit your complaint. As a data subject, you also have the right to file a complaint with the supervisory authority.
NSOC360 may also obtain your personal data if you are a customer of an NSOC360 partner. If you do not want NSOC360 to use the personal data that you have not provided yourself, you can let us know by contacting us at firstname.lastname@example.org
Attn: Privacy Officer.